Contact information

Contact Information

Last updated: April 21, 2026

1) How to Contact Us

For customer support, order questions, digital delivery assistance, or service-related inquiries, please contact us through one of the following channels:

2) Response Times

We aim to respond within 1–2 business days. During launches, holidays, or high-volume periods, response times may be longer.

3) Order Support

To help us assist you efficiently, please include the following when contacting support:

  • Your order number
  • The email address used at checkout
  • A concise description of the issue
  • Screenshots or supporting details, where helpful

4) Digital Download Support

If you purchased a digital product and:

  • Cannot access the file
  • Your download link is not working
  • You received the wrong file
  • The file is corrupted or will not open

Please contact us and we will make reasonable efforts to restore access or provide a corrected file, where appropriate.

Digital files may require specific software or platforms to use properly. Any known compatibility requirements are typically noted on the relevant product page.

5) Digital Service Support

If you purchased a service, such as an audit, review, assessment, or other custom digital deliverable, you may use the same support channels listed above.

To keep project communication efficient and organized, we may ask you to provide:

  • Your project brief or questionnaire responses
  • Relevant brand assets, files, links, or references
  • Timeline information, where applicable

Service updates and deliverables may be provided by email and/or secure digital delivery methods, depending on the service purchased.

6) Scope and Revision Questions

Each service listing defines its own scope, timeline, and any included revision structure. If you request work outside the stated scope, we will confirm any associated fee or timeline adjustment before proceeding.

7) Respectful Use of Support Channels

We reserve the right not to respond to abusive, harassing, fraudulent, or spam communications. We may block or report communications that violate applicable law or platform rules.

8) Contact Information

Alesha Designs (Creative Fae LLC)
634 Hopeville Road, Lot 35
Griswold, CT 06351
Email: hello@aleshadesigns.com